Complaint Policy

If you wish to register a complaint, please contact us:

In writing - Woodson Cars Limited, Thurnall House, Thurnall Trading Estate, Siemens Rd, Cadishead, Irlam, Manchester M44 5AH

By phone - 0161 791 4007

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service, free of charge. Their website details are: www.financialombudsman.org.uk. Time limits to refer your complaint to the Financial Ombudsman Service may apply.

We aim to respond to your complaint within 7 working days. If after eight weeks we have still not provided a final response to your complaint, then we will write to you giving reasons for the delay and tell you when we expect to be able to provide a final response. If you are able to refer your complaint to an ombudsman service, arbitration scheme, or dispute resolution scheme, then we will explain the process and provide you with the necessary details